Job Description

2025-121
Be part of One Team at East Midlands Railway
At East Midlands Railway (EMR), we're proud to be One Team. Everything we do is driven by our values: keeping people safe, delighting our customers, doing the right thing, and building a sustainable railway at the heart of the East Midlands.
With over 2,600 colleagues across our network, our people are what make us successful. Our station teams, in particular, play a vital role in creating a welcoming, safe, and smooth journey for every customer.
We've been recognised nine times as a Top Employer and hold Gold Inclusive Employers accreditation. That means we're serious about valuing people, creating opportunities, and ensuring everyone feels empowered to bring their authentic selves to work.
About the role
We're looking ahead and building a talent pool of future Customer Service Supervisors at Derby Station.
As a Customer Service Supervisor, you'll lead and support the station team, making sure customers receive the very best service and that our station runs safely, smoothly, and to the highest standards. From rostering and briefings to ensuring compliance with company processes, you'll be at the heart of the action in a fast-paced environment.
Key responsibilities

• Lead day-to-day activities, ensuring the station is safe, clean, and presentable.
• Carry out team briefings and oversee shift planning and rostering.
• Monitor and support compliance with company policies and safety standards.
• Report any accidents, incidents, or operational issues.
• Authorise staff timesheets.
• Work closely with Network Rail and key stakeholders every day.

About you
You'll be passionate about people and customer service, with the confidence to lead a team in a busy environment. You'll bring energy, positivity, and the ability to handle challenging situations with professionalism.

• Previous supervisory or people management experience is essential.
• Railway experience is desirable but not essential.
• Flexibility to work shifts, including early mornings, late evenings, nights, weekends, and bank holidays.

Full safety-critical training will be provided. Please note that offers are subject to passing a safety-critical medical assessment, including drugs and alcohol screening and a colour vision test.
What happens next
Successful candidates will join our talent pool for up to 12 months, giving you the opportunity to step into the next available role without reapplying.
Inclusion at EMR
We're passionate about representing the communities we serve. We know that women and people from ethnic minority backgrounds are currently under-represented in our teams, and we're taking positive steps to change that. We warmly welcome applications from candidates of all backgrounds who want to bring their skills and energy to EMR.
Ready to apply?
Submit your application form online and upload your CV (please remove personal details such as your name, as we operate a blind screening process).
Join us, and help shape the future of rail in the East Midlands.

Skills Required