Job Description

Interested in working at the UK's favourite family theme park? Are you excited by the idea of joining a beautifully landscaped park that's home to

Peppa Pig World

, thrilling rides, and stunning gardens? Does helping families create magical memories in a fun, friendly environment sound like your perfect day? Then this is the role for you!


HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Supervisors (Games) at Paulton's Park.


As a

Customer Services Supervisor (Games)

, you will play a key role in the success of our skill games operation. You'll support and lead a team of Games Operators while ensuring the smooth running of our kiosks throughout the park.

Your Duties & Responsibilities:

Lead, support, and motivate a team of Games Operators to deliver exceptional guest service. Oversee daily operations across multiple skill games kiosks, ensuring they are fully staffed, stocked, and guest?ready. Engage with guests and maintain a fun, welcoming atmosphere throughout the park. Monitor performance and drive revenue, supporting the team to meet daily targets. Ensure compliance with safety, cash handling, and operational procedures. Handle machine or kiosk issues, escalating to management or maintenance when required. Support training, coaching, and onboarding of new team members. Maintain high standards of presentation, including cleanliness, signage, and prize displays.

Who Are HB Leisure Ltd?

HB Leisure

is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.


We like to do things differently here at

HB Leisure

, we don't just open doors to a career in the

leisure industry

, and we also offer the

opportunity to travel the globe to experience working in our other incredible locations

!

In return we will offer you:

Daily Bonus Scheme Flexible working hours Recommend A Friend Bonus (Subject to T&C's) Discounts to hundreds of tops retailers Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations Staff Canteen Discounted meals for all staff on site Uniform provided Public Transport Routes available to and from the park

Person Specification:

A strong communicator with natural leadership skills Positive, outgoing, and confident engaging with guests of all ages Honest, reliable, and responsible with a strong work ethic Passionate about hospitality and creating joyful moments Able to thrive in a fast?paced outdoor environment Available on weekdays, weekends, and bank holidays Able to follow instructions and uphold company standards

If a desk isn't for you, then you are for us, so why don't you join us working in a

fun theme park environment

and

develop skills

that will be recognised throughout your career!