Job Description

Customer Service Supervisor
Location: Uxbridge
Salary: Dependent on experience
Hours: 35 hours per week
Are you a proactive and experienced customer service professional looking to take the next step in your career? This is a brilliant opportunity to join a growing, fast-paced organisation where you'll lead a small, dedicated customer service team while managing key client accounts.
The Role:

• Supervise and support a small team of Customer Service Advisors
• Manage a portfolio of customer accounts, building strong client relationships
• Ensure the accurate and timely processing of sales and purchase orders
• Handle escalated queries around credit, pricing, or delivery
• Collaborate closely with operations and supply chain teams
• Identify and implement improvements to service, process, and systems
• Support ad hoc operational and customer projects as required

About You:

• Proven background in a fast-moving customer service role
• Strong communicator with excellent interpersonal skills
• Well-organised with the ability to manage multiple priorities
• Confident using Excel and ERP systems
• Calm under pressure and enjoys working collaboratively

Why Join?

• Competitive salary depending on experience
• 35-hour working week
• Company pension scheme
• Holiday entitlement plus bank holidays
• Supportive team with genuine opportunities for progression

What You Need to Do Now:
If this sounds like the role for you, don't wait - apply today with your up-to-date CV!
If it's not quite right for you but you know someone perfect, refer them to us and receive a 100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Customer Service Supervisor, Senior Customer Advisor, Client Services Lead, Customer Account Manager, Uxbridge, Middlesex

Skills Required