Job Description

Job Summary

We are seeking a dedicated and experienced Customer Service Supervisor to manage our customers and support the customer service team from our Syston site. The ideal candidate will possess strong organisational skills, will have experience managing a team and a passion for providing exceptional service. This role involves managing daily operations, ensuring customer satisfaction, and fostering a positive work environment.

The Customer Service Supervisor plays a pivotal role in delivering professional, responsive, and high-quality support to all clients, partners, and distributors. Working closely with the Customer Service Manager, this position requires strong communication and leadership skills to ensure smooth interactions across internal teams and external stakeholders.

Duties

Customer Excellence:

Ensure that all customers receive outstanding service, maintaining high standards of professionalism and efficiency at all times.

Team Leadership:

Support the Customer Service Manager in leading and developing a small, high-performing team. Foster a positive and productive working environment.

Strategy Development:

Lead the creation and implementation of a customer service strategy, with a focus on continuous improvement and customer satisfaction.

Product Knowledge:

Provide in-depth technical knowledge of products to quickly and effectively address customer queries or issues.

Relationship Management:

Build and maintain strong relationships with clients, suppliers, partners, and distributors via email and telephone & face to face review mtgs.

Internal Coordination:

Collaborate with internal departments to resolve issues promptly and ensure a seamless customer experience.

Requirements

Proven experience in a supervisory or leadership role within a customer service environment. Experience in a Logistics / Warehouse environment is desireable. Excellent communication skills. Strong analytical skills with the ability to assess situations and implement effective solutions. Ability to manage multiple tasks while maintaining attention to detail. Demonstrated ability to motivate and inspire a team towards achieving common goals. Familiarity with customer service software and tools is desirable. A commitment to delivering outstanding customer experiences.
The salary range for this position is from 28,000 - 32,000. This depends on previous experience.

If you are passionate about leading a team dedicated to exceptional customer service, we encourage you to apply for this rewarding opportunity.

Lemonpath are a full-service Logistics provider specialising in Contract Packing. With over 300,000 sq ft of warehousing space, we provide end-to-end solutions for our clients including imports, storage, contract packing, pick/pack and distribution.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Casual dress Company pension Free parking Life insurance On-site parking
Schedule:

8 hour shift Monday to Friday
Experience:

Administrative: 2 years (required) Customer service: 2 years (required) Warehouse: 1 year (preferred)
Work Location: In person

Application deadline: 16/06/2025
Reference ID: LPCS01
Expected start date: 28/08/2025