Job Description

Job Summary

We're looking for a dedicated and experienced

Customer Service Supervisor

to join our team in Syston. As a key member of the team, you'll be responsible for managing our customers and supporting a small customer service team. This role is perfect for someone with strong organizational skills, proven team leadership experience, and a passion for providing exceptional service, especially within a logistics or warehouse environment.

You'll be a pivotal player in ensuring professional, responsive, and high-quality support to all clients, partners, and distributors. By working closely with the Customer Service Manager, you'll use your strong communication and leadership skills to facilitate smooth interactions across internal teams and external stakeholders, ensuring a seamless operation from the warehouse floor to the customer's doorstep.

Key Responsibilities

Customer Excellence:

Ensure all customers receive outstanding service, maintaining high standards of professionalism and efficiency.

Team Leadership:

Support the Customer Service Manager in leading and developing a small, high-performing team, fostering a positive and productive working environment.

Logistics & Warehouse Knowledge:

Utilize your understanding of warehouse processes, contract packing, pick/pack, and distribution to provide accurate information and quickly resolve customer inquiries related to order fulfillment and stock management.

Strategy Development:

Lead the creation and implementation of a customer service strategy focused on continuous improvement and customer satisfaction.

Product Knowledge:

Provide in-depth technical knowledge of products to effectively address customer queries or issues.

Relationship Management:

Build and maintain strong relationships with clients, suppliers, partners, and distributors through email, telephone, and face-to-face review meetings.

Internal Coordination:

Collaborate with internal departments, including warehouse and operations teams, to resolve issues promptly and ensure a seamless customer experience.

Requirements

Proven experience in a supervisory or leadership role within a customer service environment. Demonstrable knowledge of a logistics or warehouse environment, including an understanding of key processes like storage, contract packing, and distribution. Excellent communication skills, both written and verbal. Strong analytical skills with the ability to assess situations and implement effective solutions. Ability to manage multiple tasks while maintaining exceptional attention to detail. A proven ability to motivate and inspire a team toward achieving common goals. Familiarity with customer service software and tools is a plus. A strong commitment to delivering outstanding customer experiences.

Salary & Benefits

The salary for this position ranges from

28,000 - 32,000

, depending on your previous experience.

About Lemonpath

Lemonpath is a full-service logistics provider specializing in Contract Packing. With over 300,000 sq ft of warehousing space, we provide end-to-end solutions for our clients, including imports, storage, contract packing, pick/pack, and distribution. If you're passionate about leading a team dedicated to exceptional customer service and understand the ins and outs of a warehouse environment, we encourage you to apply for this rewarding opportunity.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Casual dress Company pension Free parking Life insurance On-site parking
Experience:

Administrative: 2 years (required) Customer service: 2 years (required) Warehouse/Logistics: 1 year (preferred)
Work Location: In person