Job Description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.


Since 1858, we've helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.


Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits -

all recognising the contribution you bring

Be valued and supported, working as part of a highly respected team in a business that has a huge

focus on Health & Safety

We care about you and your family. That's why we offer

enhanced family benefits, including maternity, paternity, and adoption leave

. We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to

support, inspire, and uplift women across the business

.

Free 24/7 remote GP service for you and your household

, offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for

career progression both at home and abroad

Join our affinity groups selected by and populated by our employees which

bring together employees

with similar backgrounds and interests to have powerful influence on the workplace

Staff discounts

including special rates for garden landscaping products

The Opportunity

We're looking for a driven and people-focused

Customer Service Supervisor

to lead our Customer Service and Loading teams, ensuring exceptional service, efficient operations, and full compliance across our weighbridges and customer touch points.


If you thrive in a dynamic environment, enjoy coordinating people and processes, and are passionate about delivering brilliant customer experiences, this is a fantastic opportunity to step into a key leadership role within Holcim's fast-paced commercial operations.

What You'll Be Doing

In this hands-on supervisory role, you'll play a crucial part in keeping our operations running smoothly by:

Leading, coaching, and developing the Customer Service & Loading team, including running effective

1:1s

. Ensuring high-quality order processing, GRN deliveries, data accuracy, and full compliance with business processes. Supporting daily weighbridge operations, processing orders, ensuring legal compliance, and maintaining accurate documentation. Upholding Health & Safety standards, ensuring all drivers and visitors follow PPE rules, and reporting any accidents, incidents or near misses. Managing the

Forward Order Plan (FOP)

and supporting logistics with scheduling and operational requirements. Handling month-end processes, order inbox management, quotations, card payments, allocation of payments, and Salesforce / E1 data entry. Working closely with commercial, distribution, customer service, and operational teams to keep customer requirements flowing smoothly across the business. Ensuring full compliance with HS&Q IMS procedures and supporting continuous improvement initiatives. Maintaining a safe and tidy working environment while supporting load throughput and operational efficiency.

What You'll Bring

We're looking for someone who brings strong leadership and a positive, customer-first mindset:

Proactive, self-motivated, and focused on continuous improvement. A collaborative team player who develops and supports others. Excellent communication skills and the ability to build strong relationships at all levels. Highly organised with great attention to detail and accuracy. Ability to prioritise in a busy operational environment. Comfortable operating in a process-driven, KPI-focused setting. Experience using E1, COUPA, Salesforce and ERP systems (SAP experience desirable). Strong understanding of H&S regulations within industrial, quarry, or construction environments. Forklift or material-handling experience (or willingness to train).

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.