Job Description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this.


Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Exciting News

Join Our Team as a Station Supervisor at Lincoln Station!

Are you ready to step into a pivotal role at the heart of the railway network? We're looking for an enthusiastic, customer-focused individual to take the lead in managing the daily operations at

Lincoln Station

-- one of the region's busiest and most important transport hubs.


This is more than just a job. It's an opportunity to

make a real difference

every single day -- to passengers, to colleagues, and to the safe, smooth running of the rail network.

What's the Role?

As

Station Supervisor

, you'll be the go-to person ensuring everything at Lincoln Station runs like clockwork. From overseeing the station team and retail services to managing disruption and maintaining high safety and cleanliness standards, you'll be

leading from the front

.


You'll coordinate staff and contractors, liaise with Train Operating Companies (TOCs), handle incidents and emergencies, and ensure our customers receive

exceptional service and up-to-date information

at all times.


This role involves a mix of operational management, people leadership, and hands-on involvement -- no two days will ever be the same.

What We're Looking For:

A calm, confident leader who can take control in high-pressure situations A team player with strong communication skills Someone who thrives on responsibility and takes pride in their work A problem-solver who can think on their feet A positive, can-do attitude and professional approach Flexible to work unsociable hours including weekends and holidays

You'll need to be

computer literate

, numerate, and capable of understanding railway rules and regulations (full training provided). Experience in customer service or operational management is a big plus -- but more importantly, we're looking for someone who is

committed to safety, service, and making a difference

.

What You'll Be Doing Day-to-Day:

Supervising station staff and overseeing daily operations Ensuring the station is safe, clean, and welcoming Managing disruption, coordinating replacement transport and communicating clearly with customers Monitoring staff performance, rostering shifts, and maintaining operational records Acting as the Designated Person in Charge during incidents or major events Handling customer queries, complaints, and lost property Working closely with security and emergency services when needed Conducting safety checks, training, and audits

Why Join Us?

This is a

key frontline role

in a supportive, professional environment. We'll provide you with:

Comprehensive training and ongoing development A structured career path within the railway industry Opportunities to take on more responsibility and grow your leadership skills A chance to work with a close-knit team committed to service excellence

If you're passionate about

people, service, and safety

-- and want to be part of something meaningful -- this is your chance.


At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.


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W

e welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.



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