Job Description

Job Title: Customer Service Supervisor

Company:

Ninja Vapes Limited

Location:

Manchester, GB

Employment Type:

Full-time

Company Overview

Ninja Vapes Limited is a fast-growing vaping company headquartered in Manchester, GB. We specialise in delivering premium vaping products through innovative online sales channels. Our focus is on continuous growth, exceptional customer satisfaction, and strengthening our presence within the vaping industry.

Role Overview

We are looking for a dedicated and experienced

Customer Service Supervisor

to manage and guide our customer support team based in Manchester. This position plays a key role in maintaining high service standards, improving customer experience, and supporting the company's continued expansion in the online vaping market.

Key Responsibilities

Manage day-to-day customer service operations to ensure efficient and high-quality support Supervise, motivate, and develop the customer service team to achieve performance objectives Design and implement training initiatives to improve service delivery and team capabilities Review customer feedback and identify opportunities for service enhancements Work closely with internal teams to ensure customer service aligns with business objectives Handle and support multilingual customer communications across various channels Track, analyse, and report on performance indicators and customer satisfaction levels Contribute to business growth by consistently delivering outstanding customer support
Skills & Experience Required

Demonstrated experience in a supervisory or leadership role within customer service Strong leadership, coaching, and organisational skills Excellent written and verbal communication skills in English Spanish language skills are advantageous; additional languages are highly desirable Ability to assess data and implement service improvement strategies Previous experience within e-commerce or online sales environments is preferred Capable of thriving in a fast-paced and evolving work environment
What We Offer

Opportunity to join a growing and forward-thinking company Collaborative and supportive workplace culture Career development and leadership progression opportunities A chance to make a meaningful impact on customer experience and company growth
Application Process

Submit your application via Indeed with an up-to-date CV. Successful candidates will be contacted to progress to the next stage.

Join Ninja Vapes Limited and play a vital role in delivering exceptional customer experiences while supporting the future growth of our brand.

Job Types: Full-time, Permanent

Pay: From 30,052.00 per year

Benefits:

Casual dress Discounted or free food On-site parking UK visa sponsorship Work from home
Work Location: In person