Job Description

Description

Role Details

This is a part time position; you will be working an average of 35 hours per week on alternate weeks. Shifts will take place between 0500 am and 21:15 pm, including a combination of early, late and weekends. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining. Please note that applicants must be 18 years of age or older. It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Customer Service Supervisor at Bury St Edmunds.

About The Role

In the Customer Service supervisor role, and you will oversee the running of the Ticket Office and ensuring the station is well kept and organised as well as automatic ticket gate (ATG) duties.

Primary responsibilities includeGreeting customers, selling tickets, and addressing customer inquiries, emphasising a customer service-oriented approach with a friendly demeanor. Support customers in using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps. Ensure adherence to safety, security, and cash regulations while maintaining ticket machines. Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs). Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured. Supervise a team and oversee daily station operations. Manage and coordinate the various processes required to operate the station effectively. Liaise with multiple internal departments, contractors, and third-party partners. Support and assist passengers while demonstrating effective customer service values.

What we are looking for

Have a friendly, approachable demeanor with the ability to communicate effectively Are calm under pressure, able to think on their feet, and able to handle various situations Possess a "can-do" attitude and enjoy working as part of a team Take pride in providing top-notch customer service and passionate in ensuring customer safety Have team spirit and bring your unique self to strengthen our team and foster a positive work environment. Have familiarity using new technology such as smartphones to assist customers.

What's in it for you?

Travel Discounts:

Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures:

After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts:

Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones:

Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support:

24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks:

Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies:

We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend:

Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 12TH December 2025

Please note vacancies can close earlier due to high influx of candidate applications

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect:

Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress:

Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.