Job Description

About Us

Integrated Service Solutions Ltd (ISS) is a leading service provider to the UK's Fresh Produce sector. Since 2014, we've grown rapidly to over 90 million in annual turnover and 1,200+ employees across Kent. We're now launching a major new site in Canterbury, our biggest expansion yet, doubling our operational footprint and reinforcing our reputation as a trusted, innovative partner.

At ISS, our people are central to our success, and we're committed to investing in their growth alongside our business.

About the Role

Reporting to the Customer Service Manager, you'll be the go-to person for escalations and support during your shift. You'll lead a team of Sales Administrators and Account Managers, ensuring they are motivated, skilled, and empowered to provide outstanding service to our customers.

What You'll Do:

Lead, mentor, and develop a high-performing customer service team. Oversee daily operations, ensuring accurate order processing and customer communication. Act as the first point of contact for escalated customer issues, ensuring timely and effective resolution. Collaborate with internal departments (production, warehousing, stock) to maintain service levels. Drive continuous improvement in processes, systems, and team performance. Manage training plans and support career development within the team. Ensure ERP system accuracy and troubleshoot operational issues. Attend customer meetings and lead internal service-focused meetings. Monitor KPIs and implement strategies for improvement. Support recruitment and onboarding of new team members. Ensure smooth shift transitions through effective handovers.

What You'll Bring:

Proven experience in customer service or sales operations. Strong leadership and team management skills. Hands-on experience with ERP systems and Microsoft Office. Excellent communication and problem-solving abilities. Organised, detail-oriented, and adaptable in a fast-paced environment. A proactive mindset with a passion for service excellence.

Why Join ISS?

Be part of a transformative moment in our company's journey Join a team that values growth, innovation, and high standards Enjoy real opportunities for career development in a thriving industry
Whether you're just starting out or looking to take the next step in your career, now is the perfect time to join ISS.

Apply today and grow with us!

Job Type: Full-time

Benefits:

Canteen Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking
Schedule:

12 hour shift Day shift Weekend availability
Application question(s):

Do you have at least two years of experience in customer service, sales operations, or a similar role? Have you previously managed a team and been responsible for mentoring or developing staff? Are you proficient in using ERP systems, including troubleshooting and improving processes within them?
Work Location: In person

Reference ID: ISSV2