Job Description

Please note, candidates must apply by completing the online application form via the Denbighshire County Council website in order to be considered for this vacancy.

Customer Service Supervisor

Job Reference:

HCLO00016E4MTE

Location:

Ruthin / Denbigh

Salary:

Grade 6 (31,022 - 33,699 per annum)

Hours:

37 per week

Contract:

Permanent

Closing date:

8th January 2026

About the role:

We are looking for an enthusiastic individual to effectively supervise the smooth running of customer services across two libraries in Denbigh and Ruthin.

The successful applicant will be enthusiastic, motivated and committed to providing excellent customer services at all times. ICT, literacy and numeric skills are a must as well as experience in dealing with the public. You will be responsible for setting staff rotas, establishing work priorities, and arranging cover as required, and will act as a primary contact for all building related issues.

You will also contribute to the overall delivery and promotion of Library and One Stop Shop Services across the Authority.

Appointment subject to satisfactory references.

If you would like to discuss any aspect of the post, please call Vanessa Hill on 01745 353814, 01745 816313 or 01824 705274

What makes Denbighshire County Council a great place to work?

We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.

Flexible and agile working opportunities Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days Local Government Pension Scheme Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme) Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc) Car salary sacrifice scheme and car leasing scheme Family friendly policies
To view the full list of benefits we offer, please visit our website: www.denbighshire.gov.uk/pay-and-benefits

HOW TO APPLY:

To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:

www.denbighshire.gov.uk/work-for-us

APPLICANTS MUST COMPLETE THE ONLINE APPLICATION FORM ON OUR WEBSITE TO BE CONSIDERED FOR THE ROLE.

We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.

Denbighshire County Council is a Disability Confident Employer and is committed to Equal Opportunities and Welsh Language Standards. We welcome applications made in the Welsh Language. Any applications made in the Welsh Language will not be treated less favourably than any submitted in English. This advert information is also available in Welsh.

Job Types: Full-time, Permanent

Pay: 31,022.00-33,699.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Health & wellbeing programme On-site parking Paid volunteer time Sabbatical Sick pay Store discount
Application question(s):

Do you have some experience of supervising or directing the work of others (through employment, volunteering or project work)? Essential requirement Do you hold 5 GCSEs at C or above? (Essential requirement) Do you hold a minimum of 2 years experience of front-line customer services? Essential requirement.
Language:

Welsh (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road

Application deadline: 08/01/2026
Reference ID: HCLO00016E4MTE