Job Description

Are you a dynamic professional with a passion for delivering exceptional customer service? We're looking for a Customer Service Support Executive to join a team environment and make a real impact. If you thrive in a fast-paced, target-driven environment and have a knack for building meaningful customer relationships, this role is for you!
Overview
As a Customer Service Support Executive, you'll be at the forefront of our customer interactions, handling inbound calls, providing first-class service, and promoting our range of products and services.
Benefits

• Salary 23,000 - 25,000 depending on experience
• Permanent position
• Plus Bonus
• Hours Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm ( enhanced pay)
• Christmas bonus
• 28 days holiday inc bank holidays
• On site parking
• Pension scheme
• Gym discount & Full paid socials

Responsibilities

• Deliver outstanding customer service on every call, ensuring customer satisfaction and loyalty
• Handle inbound enquiries with professionalism and provide effective solutions
• Proactively make outbound calls to existing and potential customers
• Facilitate new customer service processes to support business transformation
• Maintain accurate records of customer interactions and engagement using spreadsheets and CMS systems
• Handle challenging conversations with empathy and professionalism, escalating feedback when necessary

Qualifications

• Proven experience in a customer service or sales role, with a track record of achieving targets
• Exceptional communication skills, both verbal and written, with the ability to build rapport
• IT literate, with experience using CMS systems and managing spreadsheets
• Strong organisational and time management skills, with the ability to work independently and as part of a team
• A positive, can-do attitude with a passion for delivering the best customer experience

If you are a proactive and organised professional with a passion to support at a high level, we encourage you to apply for this exciting opportunity.
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
INDCH
Share this job
Consultant
Gemma Bulmer
+441904629009
Similar jobs
Location: York, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 25,250.00
Job ID: 71132
Location: York, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 25,600.00
Job ID: 67489
Location: York, UK
Job type: Temporary
Emp type: Full-time
Pay interval: Hourly
Pay rate: GBP 12.34
Job ID: 70824
Location: York, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 28,000.00
Job ID: 70725
Location: York, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 33,000.00
Job ID: 70692
Load more
Contact us

• Charterhouse Recruitment

Loading...
Loading...
Loading...
Loading...
Loading...
x
Our use of cookies
We use necessary cookies to make our site work. We'd also set analytics cookies to help us improve it. Using this tool will set a cookie on your device to remember your preferences.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Skills Required