Job Description

About us

BraForMe is the leading online lingerie retailor in the UK. Partnering with some of the largest U.K and European lingerie brands, they service their international customer base through their own website and 3rd party marketplaces (eBay, Amazon, etc.). Having grown significantly in the preceding 4 years, they pride themselves on having one of the most inclusive ranges of sizes, colours and styles.

BraForMe's success can largely be attributed to its customer centric principles, ensuring our customers can trust us with arguably one of the most intimate aspects of their lives.

Job description

We're looking for an experienced Customer Experience Executive to support our rapidly expanding team. If you're highly motivated, problem-solving, and passionate about providing a truly unforgettable customer experience, we would love to hear from you.

You will be given responsibility and autonomy from day one. This means you'll be expected to provide valuable insight into how we can improve our processes and ultimately best serve our customers. We pride ourselves on hiring individuals who actively want to improve their skills and we would love to facilitate your growth by giving providing you with the skills and environment to thrive in.

The hours of the role will be between 08:00-17:00 Monday to Friday. 1 hour at the weekends will be needed to respond to emails that have a service level agreement. This can be done from home with the company laptop.

What will you do at BraForMe:

- Manage the customer experience across all our online platforms (Website, Amazon, eBay, social media channels, etc.). This includes messaging, emails, and telephone conversions.

- Be responsible for simple monetary responsibilities for returns and exchanges.

- Manage cases on eBay and A-Z claims on Amazon.

- Manage daily orders with our suppliers through B2B portals.

- Additional admin to meet any requirement of the business on a day-to-day basis.

We would love it if you:

- Have a keen eye for detail.

- Are a great multitasker and methodical about how you approach your workload.

- Have experience with messaging platforms such as eDesk (Xsellco), and/or marketplaces, inc. Amazon, eBay, Shopify, etc.

- Are comfortable with technology, including Excel and Microsoft.

- Are extremely confident in writing professional communications with good grammar and using relevant brand and sizing language.

- Are passionate about fashion!

Job Types: Full-time, Permanent

Pay: Up to 28,571.40 per year

Benefits:

Employee discount Free parking On-site parking
Experience:

customer service: 2 years (preferred)
Work Location: In person