Job Description

Customer Service Team Leader

Location:

Hull

Hours:

Monday - Friday, 08:00 - 16:30 (40 hours/week)

Salary:

33,000 - 38,000 (DOE)

Industry:

Logistics & Supply Chain

Candid Hire

is delighted to be partnering with a well-established logistics business in Hull (client confidential) to recruit a

Customer Service Team Leader

. This is a brilliant opportunity for someone with a background in fast-paced customer service to step into a leadership role and make a real impact.

The Role:

As Customer Service Team Lead, you'll oversee a small team of advisors, ensuring high-quality service delivery and providing hands-on support when escalations arise. You'll be responsible for team performance, daily workflow, and driving a proactive service culture.

Key Responsibilities:

Lead, coach, and develop a team of customer service advisors Act as the escalation point for complex queries or issues Monitor KPIs, service standards, and performance metrics Collaborate with warehouse and transport teams to resolve service challenges Support the Customer Service Manager with reporting and process improvements Contribute to a positive and inclusive team culture

What We're Looking For:

Experience in a customer service environment, ideally within logistics, transport, or FMCG Previous team leader or supervisory experience is essential Confident communicator with a calm, solutions-focused approach Comfortable using CRM and logistics systems A hands-on leader who leads by example

Benefits:

22 days holiday (176 hours) + Bank Holidays BUPA Connect health cover from

day one

Pension scheme (auto-enrolment after 3 months) Friendly, collaborative working environment Genuine development opportunities

Apply today with Candid Hire - the recruitment partner that keeps it real.

(Please note: client details will be shared with shortlisted candidates only.)

Job Types: Full-time, Permanent

Pay: 33,000.00-38,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Day shift
Work Location: In person

Application deadline: 20/06/2025
Reference ID: CSTL Candid