Job Description

Location
Calderwood Road, East Kilbride, Glasgow G74 3BQ
Salary
23,989.39
Hours
37.5




For our customers, William Hill is more than a betting shop. It\xe2\x80\x99s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.


As a Team Leader in one of our betting shops, you\xe2\x80\x99ll play a vital role in helping us to maintain this atmosphere. In return, you\xe2\x80\x99ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.



You will be responsible for:


This is not solely a desk-based role, you\xe2\x80\x99ll be on the shop floor, engaging with our customers and ensuring the best experience by:

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What do you need to be successful?

• Aged 18+ (it\xe2\x80\x99s a legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What\'s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we\xe2\x80\x99re on your side:

• Compensation: We recognise high performance with incentives and, there\xe2\x80\x99s the opportunity to earn a quarterly performance bonus too.
• Training and development: Our induction programme is best-in-class. What\xe2\x80\x99s more, we\xe2\x80\x99ll upskill you with external and on-the-job training throughout your time here.
• Career prospects. If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
• Holiday entitlement: You\xe2\x80\x99ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
• Pension plan: We\xe2\x80\x99ll match your pension contributions to 4%.
• Perks and discounts: When you\xe2\x80\x99re part of William Hill, you\xe2\x80\x99ll enjoy great discounts in high street shops, cinemas and even holidays.
• Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.

What happens next?

Once you\xe2\x80\x99ve applied, our Talent Acquisition team will review your application. If you\xe2\x80\x99re successful at this stage, we\xe2\x80\x99ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.




Who are we?

With over 1,400 shops across the UK, we\'ve been a permanent fixture on the UK high street since 1966 \xe2\x80\x93 and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences \xe2\x80\x94 you\xe2\x80\x99ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.