Job Description

About Us

Atom Scientific is a privately owned leading manufacturer of chemicals and diagnostics, offering quality products to various B-C and B-B markets throughout the UK and also worldwide.

Our business is going through a pro-longed growth period, and we are seeking to recruit an experienced Customer Service Team Lead to join our vibrant and pro-active team.

The Candidate

The Customer Service Team Lead supports the Customer Service team and oversees the effective management of customer activities, including order processing, general customer administration, quote preparation, and other day-to-day customer and sales support functions. This role reports to the Head of Technical Sales and Product Support.

Skills Required:

Minimum of 2-3 years relevant experience

Proven leadership and people management capabilities

Previous experience in a Team Leader or Supervisory role

Strong understanding of retail or e-commerce customer service environments

Ability to motivate, support, and inspire team members

Excellent communication and stakeholder management skills

Strong problem-solving abilities

Proficient in Microsoft Excel and Word

High-level verbal and written communication skills

Excellent organisational and time-management skills

Ability to build and maintain strong business relationships

Personal Attributes

Enjoys change and comfortable working in a rapid growth environment Ability to self-motivate and work independently - track record of leading projects through from conception to delivery A fantastic team player who thrives in an environment where cross-functional engagement and collaboration are crucial to success Commercially savvy, entrepreneurial and willing to take responsibility

Duties and Responsibilities

Team Leadership - Lead, motivate, and support the Customer Service team to deliver high-quality service

Handle and resolve general customer enquiries in a timely and professional manner

Process customer orders accurately and efficiently

Prepare customer quotations while ensuring profit margin targets are achieved

Liaise with Purchasing and Operations teams to ensure customers orders are delivered on time

Collaborate effectively as part of a close-knit and supportive team

What's in it for you

Interesting and rapidly growing market Opportunity to create your own space in our customer service team Receive an additional day of paid holiday on your birthday after your first year Competitive salary (depending on experience) Free onsite parking Opportunity for growth and self-development Pension Scheme

Our Values:

Integrity

Always honest, ethical, and transparent in everything we do.

We build trust through our actions and stay true to our principles, while maintaining high standards of professionalism and quality.

Caring

Our commitment to treat everyone with kindness, empathy, and respect.

We actively support one another, and consistently deliver on our promises with passion and determination, producing a positive environment.

Collaboration

Develop together to do our best work and produce exceptional results.

We embrace teamwork, accept responsibility and apply dedication to achieve shared success.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Work Location: In person