Job Description

Job Title:

Customer Service Team Leader

Department:

Sales

Responsible to:

Customer Experience Manager

Responsible for:

Customer Service Adviser

Knowledge and Skills Required:

Excellent leadership and managerial skills

Demonstrates integrity, initiative, and focus, and is always positive, approaching challenges with resilience and a sense of humour.

Can motivate the team and self.

Strong keyboard and IT skills.

Experience with training and able to demonstrate strong people and relationship-building skills.

Excellent written and verbal communication.

Highly organised with an ability to prioritise; able to anticipate and meet all deadlines and commit to the completion of each task.

Flexible attitude with the ability to implement solutions and cope well under pressure.

Determined to drive sales by upselling when opportunities arise.

Ensure the Customer Experience team is fully briefed and updated on all new and existing product lines.

Ensure all order administration is completed accurately and on time.

Main Duties and Responsibilities:

. Hit sales growth targets through continually improving knowledge of the products and services being offered. It is crucial to maintain a good working knowledge of the industry's climate and competition to effectively implement the sales strategy.

Setting daily, weekly, and monthly objectives, motivating Advisers to reach their individual goals, and encouraging team members to work smarter rather than harder. The importance of acknowledging and rewarding excellent performance is clearly understood

Delegate tasks to Advisers, understanding the importance of assigning tasks to those members of the team who have the best skills. The Supervisor will work as a guide to ensure the work is completed to the required standard and within the set timeframe.

Processing orders both digitally on various platforms as well as manually from phone and email.

Manage customer complaints and queries, ensuring they are passed over to the relevant department and the customer is provided feedback and a solution professionally and efficiently.

Setting up, processing, and managing the new accounts process.

Assist in the search for the best candidates and take part in the interview process.

Daily rotas, managing absence and holidays. Ensuring that all HR documents are up to date and that the team takes their holidays in accordance with company policy.

General Conduct

Keep all computer and manual records updated daily/weekly as required. Ensure your immediate work area is always kept clean and tidy, reporting any defects or problems to your Line Manager. Feeding issues and suggestions around departmental/company performance to your Line Manager in an appropriate and timely manner. Ensure, as far as it is reasonably practicable, your own health, safety, and welfare and that of others who may be affected by your acts. Any other duty which your manager may reasonably request
Job Type: Full-time

Pay: 27,256.00 per year

Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person