Job Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.



Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.



But at the heart of our business is our people.

Role Purpose

Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed cost limitations and in accordance with company policies and procedures.

What you will be doing

You must have the drive to Coach and Mentor staff to ensure processes and procedures are being followed as per airline Service Level agreements and company policies to represent the Company in a professional manner at all times. Ensure the integrity of the daily flying programme is maintained through effective and safe monitoring of the operation. Gather and process all data and documentation necessary for the fulfilment of the success of the operation by manual, automated or computerised systems including report writing. Completion of airline reports including end of shift report, delay reports and sales reports including tebs on a daily basis in a timely manner for all airlines. Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices. Deliver daily team briefings. SMART compliance inspections to be completed daily to ensure staff are following procedures and ensure Service Level agreement targets are achieved.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.



Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Good verbal communication A full 5 year work/unemployment/education history Full and valid UK Driving Licence Criminal Record Check and Airside Security Clearance Passenger Service experience of at least 12 months

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.



Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.




As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!