Job Description

Location:

Charlton Lane, Midsomer Norton, Radstock Somerset BA34SB

Salary:

TBC

Job Type:

Permanent

Schedule:

Working 5 shifts a week between Sunday - Friday. Sundays 2.00pm - 10.00pm, 4 week day shifts worked 4.00pm - 10.00pm

The Role:

We are currently seeking a team leader to join our dynamic nights customer service team. The ideal candidate will possess excellent phone etiquette, have strong communication, organizing skills, enjoy talking to people and have an interest in selling. This role involves handling customer enquiries, inputting/processing customer orders via our app ordering, phone, email and specialised PO ordering system whilst using our in house system, resolving issues, providing exceptional customer service, helping lead the team to complete tasks and achieve departmental goals, organising rotas and holiday along side motivating the team to work together in a positive environment and enjoying yummy food.

The Ideal Candidate:

- Communicate effectively with customers and process customer orders via telephone, email and web based platforms - Provide assistance and information to customers via phone or email - Perform data entry tasks accurately and efficiently - Analyse customer needs and recommend suitable products applicable to their requirements - Upsell products to increase sales on supplier focus days and in house daily/weekly focus's with incentives - Maintain customer records and update information as needed - Process customer orders via phone and web based platform - organise team rota - deal with holiday requests - motivate the team to achieve goals

Qualifications Needed:

- Strong phone etiquette and communication skills - The confidence & ability to analyse customer requirements effectively - Strong interpersonal skills with a positive attitude - Confidence to upsell and promote lines to customers - Time efficient - Highly organised with a strong ability to work well in a team and communicate effectively with different departments and teams across the business - Experience in customer service/ previous similar role is preferred

Benefits:

- Competitive salary - Bonus schemes - Workplace pension scheme - Employee assistance program - Employee discount - Free on site parking - Company events Experience Experience in data entry, customer service or food service industry is preferred but isn't essential as full training will be given, all we ask for is a can do attitude and a willingness to learn!

Experience:

N/A



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