Job Description

Rentokil Initial Customer Service Team Leader
Join Our Team and Make a Difference!
We are currently seeking a Customer Service Team Leader to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of 27599.39 per annum
• Expected OTE: 30,000 per annum, with bonus and commission schemes available.
• Benefits: RI Rewards, bonus scheme and progression opportunities.
• Relocation Package: Moving from more than 2 hours away? We may offer up to 5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.35 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Team Leader Role
As a Customer Service Team Leader, you will lead and help manage a team of 18 administrators, supporting their management and progression, as well as day to day support with their role.
Key responsibilities include:

• Day to day management of the administration team
• Maintain a high level of professionalism to all colleagues, including admin team, sales teams and senior management
• Keying of legal contracts for Regional and Key account customers
• Support line manager in decisions and changes within the admin team
• Relationship building with the wider business
• Work towards and achieve set targets laid out by the company

Requirements:
Customer Service Team Leader Requirements:

• Previous experience working in a data entry administrative role is essential
• Previous experience managing a team would be beneficial
• Excellent customer service and communication skills
• Self-motivated and target-driven
• Good IT skills
• Ability to work well in a fast-paced environment
• You may be required to pass a DBS check depending on the role you have applied for

Benefits:
Customer Service Team Leader Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to 1,000 for referring someone to work for Rentokil Initial.

A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy

Skills Required