Job Description

Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 0700-1530.
Location: Rugby, CV23
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Customer Service Team Leader to Lead and coordinate the daily activities of the Customer Services team, ensuring tasks are completed efficiently and professional standards are consistently upheld.
?A TYPICAL DAY MAY INVOLVE

• Provide clear and effective communication to both internal and external stakeholders.
• Guide and support the team in delivering the full range of Customer Service functions
• Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes
• Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company's reputation
• Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service

?THIS ROLE WOULD SUIT PEOPLE WHO

• Have 1 - 2 years experience in a customer services environment
• Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved
• Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service
• Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports
• Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement

?WHY JOIN US?

• Free parking
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit

to learn more
?WHO WE ARE
?We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
?BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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Skills Required