Job Description

Employment Type

: Permanent

Hours of Work

: 37.5 hours across 4 days per week on rotation

Location

: Norfolk

Salary:

29,870

What will I be doing?

This role involves monitoring performance through regular reporting, adapting resource plans in real-time, and driving service improvements through coaching, quality checks, and team development sessions.


You'll also act as an escalation point for complex queries and work closely with the wider business to resolve issues and streamline processes.


The rotation for this position will be:


Week 1: Tuesday & Wednesday 10:00 - 21:15, Saturday 09:45 - 20:15, Sunday 09:00 - 17:30


Week 2: Tuesday & Wednesday & Friday 10:00 - 21:15, Saturday 13:00 - 20:15

Your next chapter

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below - please get in touch. You could be exactly what we need!


Ideally, we're looking for:

proven leadership experience in a fast-paced customer service environment a strong track record of developing teams and managing performance someone adaptable, proactive, and resilient under pressure excellent communication and interpersonal skills a collaborative mindset and the ability to build strong cross-functional relationships a commitment to continuous improvement and maintaining high service standards

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:


These include:


25 days' paid holidays plus bank holidays A special day off for your or a loved one's birthday 500 paid towards a holiday of your choice A paid day to volunteer with a charity close to your heart A friends and family discount scheme Life assurance for your peace of mind Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more Exciting social events, including our famous Christmas parties!

Who are we?

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.


Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.


We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.


Diversity is key to our success and work hard to make sure we're inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We'll be happy to help.