Job Description

Customer Service Team Member Part Time Role 20-30 Hours Per Week

Salary - 23016 (FTE Pro Rata)

We are looking for someone who is passionate about customer service to join our small team.

Our office is located in the centre of the lovely town of Market Harborough.

The role comes with free parking and holiday concessions at one of our managed holiday resorts in

Portugal, Lanzarote and the Lake District.

Purpose

As a Customer Service Team Member you will be the first point of contact for our customers and resort staff. You will be responsible for answering phone calls and emails, making accommodation reservations, and arranging ancillary travel requests. You will need to be customer focused, enjoy working part of a team and have a great "can-do" attitude.

Main areas of responsibility:

To deal with all customer related enquiries by phone and email. Make reservations with accuracy. To keep the database up to date by checking all information held when communicating with customers and updating as and when required. To liaise with Resort Staff and provide assistance when required. To process credit card payments with accuracy. Assist with administrative tasks such as preparing accurate check-in lists to ensure our resorts have complete and timely information on all guests, pre-arrival.

Key Skills:

Enthusiastic about customer service Great communication skills Team player Organised Confident using outlook, Word and basic Excel Ability to prioritise workload and multi-task Excellent attention to detail
Job Types: Part-time, Permanent

Pay: 12,699.00-19,048.00 per year

Expected hours: 20 - 30 per week

Benefits:

Bereavement leave Casual dress Company pension Free parking On-site parking Sick pay
Work Location: In person