Job Description

Are you looking for a customer service role where you can truly make a difference, work with a supportive team, and enjoy a positive work-life balance?

We're looking for a motivated

Customer Service Team Member

with strong administration and telephony experience to join our award-winning family business. You'll be part of a dynamic office environment that values

excellent customer care, teamwork, and continuous improvement.

Why Join Us?

Be part of a friendly, supportive, and results-focused team

Monday-Friday schedule

with

no weekends

Competitive salary:

25,282.40 per annum

Enjoy great benefits, including: Company events Company pension Employee discounts Free on-site parking Health & wellbeing programme Private dental and medical insurance

About the Role

You'll be the first point of contact for customers, coordinating service appointments and supporting the day-to-day running of our service operations. A friendly, helpful manner and the ability to stay organised in a fast-paced environment are essential.

Key Responsibilities:

Arrange and coordinate service appointments with customers Communicate with field service technicians to ensure timely service delivery Handle customer inquiries with professionalism and care Complete administrative tasks, including invoicing and record-keeping Collaborate with internal teams to ensure smooth operations Maintain accurate service records using company systems

What We're Looking For:

Experience

:

Customer Service: 1 year (preferred) Administration: 1 year (preferred) Excellent communication and customer service skills Strong organisational and time-management abilities A proactive, problem-solving approach and attention to detail Ability to work well under pressure in a busy environment

Language:

English (required) Welsh (preferred)

Additional Details:

Schedule

: Monday to Friday, no weekends. Overtime may be available.

Location

: Wrexham, LL11 6AG - Must be able to commute reliably or plan to relocate before starting (required).

Expected start date

: As soon as possible

Work location:

In person

Ready to Apply?

If you're ready to join a growing team where your ideas and efforts are valued, we'd love to hear from you! Apply today and help us continue to make a positive difference in people's lives.

Job Types: Full-time, Permanent

Pay: 25,282.40 per year

Benefits:

Company pension Employee discount On-site parking Private dental insurance Private medical insurance
Work Location: In person