Job Description

Customer Service Telemarketing Fundraiser / Fundraising Executive with experience of working in a target and results driven telemarketing environment, and good knowledge of Microsoft Office and databases required by Guide Dogs.

Ideal candidates will have Call Centre, Customer Service, Sales or Marketing experience and a friendly and professional phone manner, although other sector experience will also be considered.

SALARY: Starting from \xc2\xa320,400 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: This is a national role where you will work from your nearest Guide Dog office at least 1 day per week, with the remainder of your week spent working from home.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9am \xe2\x80\x93 5pm Monday to Friday, 35 hours per week

APPLICATION PROCESS: Once we\xe2\x80\x99ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Telemarketing Fundraiser / Fundraising Executive with experience of working in a target and results driven telemarketing environment, and good knowledge of Microsoft Office and databases.

As the Customer Service Telemarketing Fundraiser / Fundraising Executive you will raise essential funds via outbound fundraising and /or admin calls to assist the organisation in achieving its targets for income generation, to enable its service to run for blind and partially sighted people.

Working as the Customer Service Telemarketing Fundraiser / Fundraising Executive you will achieve income generation and attrition whilst maintaining the best level of supporter satisfaction possible.

DUTIES

Your duties and responsibilities as the Customer Service Telemarketing Fundraiser / Fundraising Executive will include:

• Make outbound fundraising calls to valued supporters and potential supporters, achieving both individual and team targets to maximise return on investment

• Achieving income generation and attrition whilst maintaining the best level of supporter satisfaction possible

• Remaining compliant and ensuring quality standards are met in line with industry legislation

• To be the voice of the organisation across various campaigns and to passionately execute the vision, aim and purpose of the organisation to its supporters

• Maintaining a quality service to supporters ensuring compliance and best practice in line with industry legislation

• Provide and share feedback on campaigns to ensure that performance and income fulfils potential

• Assist in training colleagues, contribute to the goals & overall strategic direction of the team

• Assist the Telefundraising Manager and Supervisors on tasks as required

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

Essential

• 5 GCSE\xe2\x80\x99s including Maths and English at grade C and above or equivalent (QCF level 2 / SQCF level 5)

• Worked within a target driven environment

• A proven track record and experience in a results-driven telemarketing environment and of meeting and exceeding targets

• Experience of using databases

• Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint

• Self-motivated and reliable

• Good at building rapport with the ability to recognise potential issues from supporter conversation and escalate for investigation

• Eligibility to work in the UK

Desirable

• Institute of fundraising qualifications and/or membership

• Experience in the Charity sector

• Experience of training colleagues

• Ideally outbound call experience

• Understanding of fundraising

• Understand a multivariable environment (dials, response rates, contacts, duration of call, average gift) and how the combination of these variables will affect return on investment

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

APPLICATION PROCESS: Once we\xe2\x80\x99ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV\xe2\x80\x99s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11120

This job is being advertised by AWD online on behalf of Guide Dogs

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