Job Description

Our Customer Service Contact Centre are looking for customer focused, friendly and helpful people to join them. Our fast paced, team orientated and supportive environment is really at the heart of our customer service.
This role involves taking lots of calls from different customers providing them with a great service. Giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have, are all key parts of the role.
It'll involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. It also supports customer enquiries through inputting information accurately and efficiently. As the role grows training and support will be given to deal with other queries, like opening accounts or supporting our customers through more difficult, challenging and sensitive situations.
Benefits:

• 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
For this role you'll be a people person with good experience of interacting with customers and providing great service in a busy environment.
Phone experience isn't essential as you'll receive full training on our systems and services but it's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
To be successful in this role its essential you have:

• Current experience interacting directly with customers on a daily basis from a customer focused environment
• Evidence of providing great customer service
• Good communication skills and the ability to problem solve
• Good accuracy skills

Desirable experience will include:

• Banking or call centre experience
• Processing customer details or data
• The ability to deal with more complex queries / complaints

Start date for the role is the 20th October with with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls. Once you're trained and comfortable in the role you'll revert to a hybrid working pattern (this is usually between 3 to 6 months). Once hybrid we'll ask you to at least spend two days a week with us in Coventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well-being and games room!
Our Contact Centre operating hours are Monday to Friday 8am - 7pm and Saturdays (Saturdays are typically 2 a month and a day off in lieu will be given)
About us
We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location
Coventry-Binley Business Park
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Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). Coventry Building Society. Principal Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ.

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