Job Description

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Customer Service Tutor - Inspire. Mentor. Transform.

Are you passionate about delivering exceptional customer experiences? Do you want to inspire the next generation of professionals to shine in the world of customer service? If so,

Juniper Training

wants YOU to join our team as a

Customer Service Tutor

!


We believe learning should be engaging, practical, and career-focused--and that's exactly what we offer. Our mission? To equip young people with the skills, knowledge, and confidence they need to succeed in their careers.

What You'll Be Doing

Deliver Classroom Training that Inspires

- Plan and deliver interactive, engaging sessions in customer service that prepare learners for the real world.

Assess & Feedback

- Mark learner work, provide constructive feedback, and set SMART goals to help them progress.

Bring Real-World Experience to the Classroom

- Use your own industry expertise to create practical, relatable learning opportunities.

Support & Mentor

- Be a role model, helping learners build confidence and overcome barriers to success.

Keep Records Up to Date

- Maintain accurate learner progress, attendance, and assessments.

Work as a Team

- Collaborate with colleagues, employers, and stakeholders to give learners the best possible experience.

Keep Growing

- Take part in continuous professional development to keep your teaching and industry knowledge fresh.

What You Need to Bring to the Table

A recognised teaching qualification (PTLLS or equivalent) - or willingness to work towards one

Previous experience working in a

senior customer service role

A passion for helping people succeed

Strong communication & interpersonal skills (because engagement is key!)

Confidence with IT (for record-keeping & lesson planning)


Bonus points if you've delivered training before (but it's not essential--we'll support you on your journey!).

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Perks & Benefits - Because You Deserve It!

25 days holiday, increasing to 30 with service

Buy & sell annual leave

? Earn an extra week of leave just by exercising!

Paid mileage (35p per mile, above normal work mileage)

Employee Assistance Program (EAP)

Long service & special recognition awards

? Juniper Lottery & Dragons' Den competitions

PRIDE monthly celebrations

Early Finish Fridays (2:30pm!)

Christmas Savings Club

Eyecare reimbursement

Cycle to Work Scheme

Electric Car Scheme (after 5 years' service)

? Critical Illness Cover (after 5 years' service)

Corporate events throughout the year!

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Diversity & Inclusion Matters

At Juniper, we believe that

language should never be a barrier to opportunity

. We are committed to

creating an inclusive learning environment

where everyone feels

valued, respected, and supported

.

As an equal opportunity employer, we welcome applications from all backgrounds and provide a work environment free from discrimination. We actively encourage candidates from underrepresented groups to apply.

At Juniper, we are committed to safer recruitment practices to ensure the safety and well-being of our students and staff. We carefully scrutinize all applications, thoroughly checking employment history and references to identify any gaps or inconsistencies. Where appropriate, we conduct enhanced Disclosure and Barring Service (DBS) checks to ensure candidates meet our high standards of integrity and suitability for the role. Our approach reflects our dedication to creating a safe, supportive, and secure environment for everyone within our organisation.

If you require any accommodations during the application process, please let us know, and we will do our best to provide assistance. Join us in building a workplace that champions diversity, equity, and inclusion for all.