Customer Service

Uxbridge, Greater London, United Kingdom

Job Description

Customer Care Administrator
Location: Office-based, UB11 (Uxbridge)
Salary: 29,000 + bonus
Are you passionate about delivering outstanding customer service? Do you take pride in making sure every customer feels valued and supported? We're looking for a Customer Care Administrator to join a friendly and growing team.
In this role, you'll be the voice and heart of the business, helping customers resolve queries, handling complaints professionally, and ensuring a smooth customer experience from start to finish. If you're a confident communicator, naturally empathetic, and thrive in a fast-paced environment - this could be the role for you.
What You'll Need:

  • Excellent verbal and written communication skills
  • Previous office based experience in a customer service or support environment
  • Strong organisational skills with the ability to prioritise tasks and manage deadlines
  • Good decision-making and problem-solving abilities
  • High attention to detail and accuracy
  • Confident using Microsoft Word and Excel
  • Familiarity with CRM systems - Salesforce knowledge is a bonus
Key Responsibilities:
  • Handle incoming customer calls and emails with professionalism and a 'can-do' attitude
  • Resolve customer enquiries, complaints, and product-related issues within agreed timeframes
  • Show empathy and patience when dealing with challenging or sensitive situations
  • Keep detailed and accurate records of all customer interactions
  • Stay up to date with product knowledge to confidently support customer queries
  • Escalate any unresolved or ongoing service issues to the Customer Care Manager
  • Support with general admin and ad hoc duties as needed
  • Work towards customer service KPIs and targets
This is a full-time, office-based role (Monday to Friday 8.30am to 5.00pm).
You'll be joining a supportive, down-to-earth team where your contribution truly matters.
In return, you'll receive :
competitive salary of 29,000 plus a performance-related bonus.
28 days holiday

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Job Detail

  • Job Id
    JD3296117
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £29000 per year
  • Employment Status
    Permanent
  • Job Location
    Uxbridge, Greater London, United Kingdom
  • Education
    Not mentioned