Job Description

We are a small but well-established UK-based e-commerce business seeking a

flexible, proactive team member

to join our growing company.

This unique hybrid role combines

customer service

(email and live chat) with

hands-on warehouse duties

, making it ideal for someone who enjoys variety and wants to play a key role in keeping operations running smoothly.

We're looking for someone reliable, organised, and genuinely passionate about

delivering excellent customer experiences

while also helping to keep our warehouse efficient and well-organised.

This is a

part-time position

with the potential to grow over time for the right person.

What You'll Do:

Customer Service Responsibilities

Respond promptly and professionally to customer queries via

email and live chat

. Provide

clear, friendly, and solution-focused support

for inquiries such as order tracking, returns, and product information. Identify recurring customer issues and suggest improvements to streamline service. Work collaboratively with our small team to continually improve our customer experience.

Warehouse Responsibilities

Accurately

pick, pack, and prepare orders

for timely shipping. Operate material handling equipment safely and efficiently. Load and unload deliveries, ensuring products are handled with care. Use a

warehouse management system (WMS)

such as Veeqo to track stock and manage inventory levels. Maintain an organised and tidy warehouse environment. Conduct regular stock checks and report discrepancies. Follow safety protocols to ensure a safe working environment at all times.

What We're Looking For

Excellent written English

- grammar, tone, and clarity matter. Previous

e-commerce customer support experience

(Shopify experience is a plus). Prior

warehouse experience

, with knowledge of order fulfillment processes. Tech-savvy and comfortable learning new systems and tools.

Highly reliable and punctual

- when you commit, you deliver. A positive, calm attitude - especially when under pressure. Strong attention to detail and ability to work independently. Comfortable with

physical tasks

such as lifting, moving, and stocking goods. Mechanical or construction knowledge is a bonus. Flexibility to work within UK hours (8AM-6PM) and overlap with our core team's schedule.

Position Details

Location:

Hybrid role - part remote (customer service) and part warehouse-based.

Hours:

Approx. 15-25 hours per week to start, with the potential to increase as the business grows.

Long-term opportunity

for the right candidate who wants to grow with the company.

Why Join Us?

Be part of a

small, agile team

where your work makes a direct impact. Enjoy a

varied role

that blends customer interaction with hands-on operational tasks. Flexible working arrangements and room for growth as the company expands. Opportunity to gain experience across multiple areas of an e-commerce business.

How to Apply

Please send us a short message explaining:

Why you'd be a great fit for this hybrid role. Relevant experience in

customer service

and/or

warehouse operations

. Your availability and preferred working hours.

Bonus:

Highlight any experience with e-commerce platforms like Shopify or warehouse systems like Veeqo.

Job Types: Part-time, Temporary, Temp to perm, Freelance, Zero hours contract
Contract length: 12 months

Pay: 12.21-13.00 per hour

Expected hours: 15 - 25 per week

Work Location: Hybrid remote in Wiltshire, SN14 0ZE