Job Description

Company Overview

Located in Meadowfield Industrial Estate, Durham,

Car-Tech Autocentre

is a trusted name in automotive repair and engine reconditioning. Formed from the merger of two long-standing businesses--Car-Tech Autocentre and Cleasby Engine Services--we bring together decades of specialist experience, technical precision, and customer-focused service.

With full workshop and machine shop capabilities, we handle everything from routine servicing and diagnostics to expert engine remanufacturing. Our engines meet BS AU257:2002 standards, and we're proud members of the Federation of Engine Remanufacturers (FER), reflecting our commitment to quality and reliability.

We're continuing to grow under a unified brand, offering an exciting workplace for professionals who are passionate about engineering excellence and vehicle care.

Summary

We are seeking a proactive and customer-focused individual to manage the end-to-end customer experience for our engineering and vehicle repair operations. This role bridges the gap between customers, workshop controllers, and parts departments, ensuring smooth communication, accurate pricing, timely updates, and efficient coordination of repairs and collections.

Responsibilities

Handle customer enquiries via phone, email, social media and in person Price jobs and issue invoices with accuracy and transparency Take payments and ensure timely collection of vehicles and parts Update customers on repair progress, delays, and warranty details Translate technical issues into clear, reassuring updates Coordinate with workshop controllers and parts department for schedules and parts availability Manage expectations with empathy and professionalism

You're Great At...

Explaining complex technical problems in simple terms Staying calm and organised when things get busy Multi-tasking without dropping the ball Communicating with both customers and internal teams Problem-solving and thinking on your feet

Bonus Skills

Automotive or engineering sector experience Knowledge of invoicing/scheduling software A talent for building trust and rapport with customers

Why Join Us?

We're not just fixing vehicles -- we're building lasting customer relationships. If you love problem-solving, want to work with a friendly team, and bring both heart and hustle to your day, we want to hear from you.

Apply now with your CV and a short cover letter telling us why you're the perfect fit.

Job Types: Full-time, Permanent

Pay: 28,000.00-36,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site gym
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 25/07/2025