Customer Service/Admin Assistant Job in Chris Collett Plumbing & Heating

Customer Service/admin Assistant

Leicester, ENG, GB, United Kingdom

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Job Description

We're Hiring: Customer Service / Admin Assistant

Based between our Oadby & Anstey Offices
Full-Time | 42.5 Hours per Week (including 2 Saturdays a Month)
Pay Dependent on Experience

Chris Collett Plumbing & Heating are on the lookout for a friendly, organised, and customer-focused

Customer Service / Admin Assistant

to join our growing team.

What You'll Be Doing:

Answering incoming customer calls and understanding their needs
Booking in engineers and coordinating appointments
Keeping customers informed throughout their job journey
Updating job cards and engineers' notes
Highlighting any additional work required for quoting
Sending out reminders for service and safety certification renewals
Providing all-round genuine care and support to our customers

What We're Looking For:

A positive, caring attitude with a real focus on customer satisfaction Excellent communication and organisation skills
Confident using computers and updating job management systems
A flexible team player who can work across both our Oadby and Anstey offices (a few days per week at each)

If you're someone who takes pride in their work, loves helping people, and enjoys being part of a supportive, family-run business - we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 24,420.00-41,685.99 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension On-site parking
Language:

English (preferred)
Work Location: In person

Expected start date: 01/09/2025

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