Job Description

Job description

About us

Palletways are the UK and Europe's leading palletised freight delivery network, specialising in premium, innovative solutions that ensure your consignments reach their destination more efficiently. Providing you with full traceability and industry leading service levels, we are trusted by more customers across Europe than any other network. Our cutting edge technology, provided by the Palletways Portal, ensures complete peace of mind and confidence every step of your pallet's journey.

Our staff are the driving force behind our success. Their enthusiasm and professionalism have helped us to become the leading pallet delivery network in Europe. Fully motivated and dedicated to offering world class customer service, they ensure our pallet delivery network meets the needs of customers and members alike every time.

Palletways are currently looking to recruit a

Customer Services/Admin Assistant

to join their extremely busy UK Corporate team.

The ideal candidate will have a confident telephone manner, IT literacy, strong organisation skills, excellent attention to detail, enthusiasm, and a commitment to providing first class customer service. Previous experience within a Customer Service environment along with the ability to handle consistent, high volumes of e-mails and calls is essential.

The successful candidate will work 40 hours a week Monday to Friday working closely with colleagues, supporting the management team, and taking on ad hoc tasks when required.

Responsibilities

Reporting directly to the Customer Service Supervisor for a customer contract, your key responsibilities are:

To perform all duties to a high standard in attitude, approach, and appearance

Professionally handle incoming requests from customers and depots to ensure that issues are resolved both promptly and thoroughly

Thoroughly and efficiently gather customer information, access, and fulfil customer needs, educate the customer where applicable to prevent the need for future contact

Ensure all queries are logged and categorised at the time occurring onto our Freshdesk system and our Portal

Provide quality service and support in a variety of areas including, but not limited to live checks of allocated accounts, pricing, and trouble shooting

Trouble shoot customer issues by phone and electronic communication

Handle issues in the best interest of both customer and company

. Producing labels for outbound freight

. Liaising with customer on import/export trailers

Key Skills

Highly developed sense of integrity and commitment to customer service satisfaction

Demonstrated passion for excellence with respect to treating and caring for customers

Ability to communicate clearly and professionally both verbally and in writing

Has a pleasant, patient and friendly attitude

Strong decision making and analytical abilities

Strong detail orientation and communication/listening skills

Full training will be provided.

Job Types: Full-time, Permanent

Pay: 25,682.76 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person