Job Description

Job Summary

We are looking for a proactive and detail-oriented Customer Service/Admin Assistant to join our team on a maternity cover contract. In this role, you will provide essential support to the Sales, Purchasing and Customer Services teams, assisting with daily administrative tasks, order amendments and post sale queries. You will also be responsible for handling customer service inquiries and delivery-related calls, ensuring a smooth experience for our clients.

Duties

Supporting the Sales and Purchasing teams with administrative tasks and order amendments. Maintaining accurate records and ensuring all documentation is up to date. Processing and updating customer orders accurately. Handling incoming calls related to deliveries and customer service inquiries. Responding to customer emails professionally and efficiently. Coordinating with internal teams to resolve order and delivery queries.

Skills

Previous experience in

customer service or administrative roles

.
A proactive and positive attitude with a problem-solving mindset

Strong communication skills, both written and verbal. Excellent attention to detail and organizational skills. Ability to multitask and work efficiently in a fast-paced environment. Proficiency in

Microsoft Office (Word, Excel, Outlook)

.
Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Employee discount Free parking Gym membership On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person