Job Description

Customer Service & Administration Assistant

(Maternity Cover - Fixed Term, 12 months)

Job type:

Full-time, Monday to Friday (08.30-16.00) which includes a hour lunch break. The role is office based.

Role starting January 2026.

Salary:

25,000 per annum.

Location:

1 Duddingston Yards, Edinburgh EH15 3NT.

The Role

Do you love to help customers and keep things running smoothly behind the scenes? Are you passionate about all things jewellery-making and enjoy providing excellent service? If so, we'd love to hear from you.

We are The Curious Gem, a leading online retailer specialising in high-quality jewellery-making supplies, based near Fort Kinnaird in Edinburgh.

We're looking for a Customer Service & Administration Assistant (Maternity Cover) to join our team. This is a fixed-term role, but there may be future opportunities to stay on depending on future business needs.

We're seeking someone who is friendly, motivated, and highly organised. Someone who goes above and beyond for our customers and is knowledgeable about jewellery-making supplies.

You will provide customer support for our large customer base across various platforms and carry out tasks to ensure the smooth day-to-day running of the business. If you thrive most when you are valued by your employer, working at The Curious Gem could be for you!

Key Responsibilities:

Provide outstanding and efficient customer service via email, telephone, live chat, and social media. Support customers with jewellery-making and product queries. Process customer orders over the phone. Contact customers regarding order issues, resolve problems, manage expectations, and use your initiative. Process refunds and manage customer payment requests. Liaise with couriers and suppliers to resolve any order-related issues. Process incoming stock and update stock levels on our website. Prepare products for the stock floor. Submit and manage claims with postal companies. Work closely with other departments to ensure smooth business operations. Maintain a tidy and organised office environment.

Skills and Attributes:

Customer service experience (

essential

). Knowledge of jewellery-making (

essential, degree preferred

). Working knowledge of Microsoft Office products, particularly Outlook, Excel, and Word. Excellent attention to detail and accuracy. Exceptional organisational skills and the ability to multitask and manage competing priorities. Good numeracy and literacy skills. A motivated individual who is comfortable using their initiative and problem-solving abilities. Strong communication and interpersonal skills, with a friendly personality. Team player. Professional and friendly written communication style.

What We Offer You:

A supportive and creative working environment. Enhanced annual leave (31 days per annum including public holidays). Company pension. Life Assurance policy. 5 days of paid sick leave per year. Employee health benefits. Staff discounts. Access to our creative development fund. Social events throughout the year. Tea, coffee, and fruit provided in the office. On-site parking.

How to Apply:

To apply, please submit a

cover letter

explaining why you're the perfect fit for this role, along with your

CV

. We look forward to hearing from you!

Job Type: Full-time

Pay: 25,000.00 per year

Application question(s):

Do you have customer service experience? Do you have knowledge of jewellery-making?
Work Location: In person