Job Description

Customer Service Administrator (Part-Time)

Pay:

Up to 16.03 per hour

Hours:

Monday-Friday, 9am-3pm (4 days in our Worcester head office, 1 day working from home)

Location:

Worcester

About Blue Mountain

Blue Mountain is a rapidly growing drinks vending business with a friendly, and supportive team. We're committed to delivering excellent customer service, smooth day-to-day operations, and reliable support for our clients. Every team member plays an important role, and we value people who are organised, proactive, and confident communicators.

About the Role

We are looking for a Customer Service Administrator to become a key part of our daily operations. In this role, you will be the first point of contact for customer enquiries, ensure service tickets are managed efficiently, maintain accurate records, and support the wider team to keep operations running smoothly.

Key Responsibilities

Respond to incoming customer calls and emails in a professional, friendly manner Log, manage, and track service tickets, escalating issues where appropriate Coordinate product movements, returns, deliveries, and basic scheduling tasks Maintain accurate records across internal systems and spreadsheets Support reporting on service trends and customer feedback Liaise with suppliers, service partners, and logistics teams Escalate complex issues or customer complaints to your line manager

Skills & Experience

Strong communication and organisational skills Ability to multitask and prioritise effectively Confident using email, spreadsheets, and general admin systems Customer-focused with a proactive approach to problem-solving Previous experience in customer service or administration is beneficial but not essential

Why Join Us?

Up to 16.03 per hour Part-time hours: Monday-Friday, 9am-3pm, with 1 work-from-home day per week Friendly, supportive team environment A role where your contribution genuinely makes a difference Opportunity to learn operational and service processes Private Medical Insurance, Enhanced Family-friendly leave, Life Insurance 25 Days Holiday plus a day off for your birthday! Comprehensive training on our products and services Opportunities for professional growth and development
Job Type: Part-time

Pay: Up to 16.03 per hour

Expected hours: 30 per week

Benefits:

On-site parking Work from home
Work Location: Hybrid remote in Worcester WR5 2RY