Job Description

An exciting opportunity has arisen to join one of the largest growing companies in the U.K.

My Dream Flooring now has a rare opportunity to join our Booking team.

We have a vacancy available for a Appointment advisor

If you are:

Motivated,

Dynamic,

Target driven,

Passionate about Delivering high standards

And looking for an opportunity to become an integral part of an already fantastic team

Then this could be the position for you!

The Appointment Advisor is the first point of contact for all My dream flooring clients. You will primarily make appointments and manage the diarys for our field sales advisors throughout the country

Based in our office in Middlesbrough, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.

The Booking team deals with hundreds of enquiries on a weekly basis via phone Social media and email.

If you enjoy speaking to people over the phone and you have customer service experience then this could be the perfect role for you!

You will work. 5 shifts a week covering Monday to Friday and then alternate Saturdays.

As an advisor you are the first point of contact for My Dream flooring clients which makes this role all the more rewarding.

Main duties of the job

We are looking for candidates who:

Are confident when dealing with a wide range of queries

Can problem solve effectively to find solutions for our clients.

Have excellent communication & listening skills.

Can remain calm in stressful situations.

Are non-judgmental & can offer first class client care

Are computer literate

Have great attention to detail

Have strong interpersonal skills

We offer a full induction & training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great service to our clients. You will also have continuous ongoing training.

Job Type: Full-time

Pay: 12.50-13.50 per hour

Education:

GCSE or equivalent (required)
Experience:

Internal sales support: 2 years (required) Customer service: 2 years (preferred)
Work Location: In person