Job Description

Job Summary:


The Customer Service Manager / Lobby Host plays a crucial role in ensuring an excellent dining experience for guests in a Wendy's. This position is responsible for maintaining a welcoming atmosphere, ensuring customer satisfaction, managing lobby cleanliness, and supporting overall front-of-house operations.


Key Responsibilities:


Customer Engagement & Satisfaction:

Greet and welcome guests with a friendly and professional attitude. Assist customers with menu selections, promotions, and special requests. Handle customer inquiries, concerns, and complaints promptly and professionally. Ensure fast and efficient service by coordinating with kitchen and counter staff. Conduct periodic table visits to gather customer feedback and enhance their experience.

Lobby & Dining Area Management:

Monitor and maintain cleanliness in the lobby, dining area, restrooms, and condiment stations. Ensure tables and seating areas are cleaned and sanitized regularly. Restock napkins, condiments, utensils, and other essential supplies. Manage customer flow and seating arrangements to optimize service.

Team Coordination & Operations Support:

Work closely with kitchen, counter, and management teams to maintain smooth operations. Train and coach front-line employees on customer service best practices. Assist in managing order accuracy and timely service. Monitor inventory of front-of-house supplies and report any shortages.

Why Join Us?

Competitive salary and benefits. Growth opportunities within the company. Fun and dynamic work environment. Training and development programs.

Apply now and be part of a team that values customer service and hospitality!


INDQS