Job Description

Are you passionate about making a difference? Do you have a strong sense of responsibility for your own actions, love to be organised and self-motivated and have a high level of attention to detail? Do you take pride in all that you do and love to provide a great customer service?

If your answer to these questions is yes, then the role of

Customer Service Administrator

within the Estates and Facilities team at Sheffield Hallam University may be the right position for you.

We are focused on the providing a great service which provides our staff, students, and customers with a memorable campus experience. While carrying our diverse role we provide a high standard service while supporting the university one team culture. We thrive on the busy and diverse nature of the role and remain positive, dedicated and determined to produce quality work for ourselves and the team around us.

We fulfil many crucial roles in the everyday running of the university. The team are responsible for the University Switchboard and call handling, reception which provides a first point of contact between customers and our service providers.



The working pattern for this role is 4 days over Monday to Friday, between the hours of 9am - 6.00pm.

We have 3 roles;

2 are permanent and 1 is for 12 months fixed term. The 2 Permanent roles are either 30 hours or 32 hours and the fixed term role is 32 hours.



We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) - one of the largest and most generous defined benefit pension schemes in the country.
Find out more about the LGPS.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.



For this job, we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam.

The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

To find out more, take a look at our guide to applying.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

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