Job Description

The Opportunity: The Customer Services Account Administrator is responsible for maintaining sound relations with the organizations customers by providing services before, during and after a transaction. Activities include managing and maintaining customer information, providing product and service information, supporting the Customer Service Account executives and to liaise with internal stakeholders. How You Will Impact WestRock The primary duties of the Customer Services Account Administrator are:

• Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer\xe2\x80\x99s requirements and business needs.
• Close relationships with CSAE team members to ensure up to date awareness of customer needs.
• Proactively identify issues that may inhibit customer satisfaction.
• Supporting the CSAE by processing orders, daily/ weekly reporting, keeping customer data current in a timely manner, using various technology applications.
• Provide prompt communication to the CSAE regarding existing challenges meeting requested ship dates.
• Track orders and initiate changes per customer or sales requests to ensure on-time delivery.
• Act as an integral part between the following departments CSAE, Production Planning/Team, and logistics.
• Work both independently and with the business unit team to manage CSAE needs and ultimately the customer\xe2\x80\x99s needs.
• Be a key part in the process of managing board sales through SO & CO raising and following through to warehouse function.
• Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics.
• Utilise data from various sources for optimal decision making.
• Contribute to continuous improvement within the team.
• On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
• During periods of annual leave, you may be required to provide additional support outside of the normal duties, this will be discussed with you as and when needed.

• Dynamic and can-do attitude in all you do
• Logical and analytical with experience of customer service.
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• High-level proficiency within MS Office programs e.g., Outlook, Excel & Word
• Ability to work as part of a team comprising of the internal stakeholders across the business.
• Work proactively to complete all tasks timely, accurately, and completely.
• Self-motivated and eager to take on new challenges.
• Be accountable and always make sure you are always setting the best example to your colleagues.

• Corporate culture based on integrity, respect, accountability and excellence
• An attractive salary reflecting skills, competencies and potential
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work