Job Description

About Quartix

Quartix is a UK-founded telematics and vehicle tracking company providing GPS-based systems for businesses to monitor fleet vehicles, improve efficiency, and ensure safety.

The platform offers features like real-time tracking, driver behaviour analysis, geofencing, and detailed reports, all accessible via the web and a mobile app, with options for both hard-wired and self-installed devices.

Quartix serves various industries, including construction and utilities, with a focus on cutting costs and optimizing operations for commercial fleets in the UK, US, and Europe.

Founded in 2001 by four industry professionals we now have more than 32,000 fleet customers globally across 8 countries who track over 323,000 vehicles

Job Role

We are seeking a proactive and organised individual to support our Stock Controller and assist with the 2G swap-out project. This role involves customer communication, stock management, and coordination of returns and shipments, ensuring smooth operations and excellent service delivery.

Key Responsibilities

Handle reception calls, providing professional customer service and call transfers Manage the enquiries mailbox, responding and distributing messages promptly Cover stock control duties during absences Process and manage returns from the field within 10-day timelines Coordinate stock allocation and ad-hoc shipments (UK & USA) Liaise with customers to arrange 2G unit swap-outs and installations Maintain strong customer relationships throughout the swap-out process

Skills & Abilities

Polite and professional telephone manner Clear written and verbal communication skills Strong attention to detail and ability to multitask

Experience

Previous customer-facing experience essential Professional phone experience preferred

Knowledge

Proficient IT skills, including Excel and Microsoft Office Willingness to learn department functions on the job

Personal Attributes

Friendly, helpful, and positive attitude Excellent time management and organisational skills Professional appearance and conduct
Please note that this is a 12-months fixed term contract.

Job Types: Full-time, Fixed term contract

Pay: 26,227.50 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme
Ability to commute/relocate:

Newtown SY16 1AF: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person