Job Description

Job Title:

Data Processor / Order Verifier (Customer Service Support Team)

Brief Description:

As part of our Back-End Data Processing and Verifying Team, you will play a vital role in ensuring the accuracy and quality of customer orders entered into our production system. Working closely with both internal teams and external customers, you will check and verify all technical and order details to guarantee our products are manufactured to the correct specification.

You'll need a keen eye for detail, a methodical approach, and the ability to understand technical drawings and product specifications. This role requires a balance of technical accuracy, customer focus, and efficient communication.

Following training, you'll develop a strong understanding of our product range and production processes, contributing to the continuous improvement of our department and supporting the business in delivering the highest standards of quality and service.

About Us:

Established in 1974,

Starglaze

is a family-run business committed to delivering high-quality products and outstanding customer service to the trade and retail sectors. We are proud holders of the

Investors in People Platinum Award

, which only 7% of business worldwide possess, reflecting our dedication to supporting, developing, and empowering our employees.

Joining our team means becoming part of a company that lives by our core values --

Self Assurance, Dynamic Drive and Determination, and a "Just Do It" Attitude

-- while being supported by a collaborative, forward-thinking leadership team.

Main Responsibilities:

Verify and process customer orders

with a high degree of accuracy within the company's production systems.

Quality check orders

entered by the keying team to eliminate potential errors before manufacturing.

Review technical drawings

and specifications to ensure product details match customer requirements.

Identify and correct order discrepancies

to prevent incorrect production.

Produce accurate documentation

for factory and customer use.

Liaise with internal teams

(Customer Service, Sales, Production, Accounts, IT) to maintain consistent communication and ensure smooth order flow.

Communicate effectively with customers

to clarify order details, resolve issues, and provide updates in a polite and professional manner.

Maintain accurate system records

and ensure all job notes and files are up to date.

Meet and exceed daily accuracy and productivity targets.

Participate in ongoing training

to expand product and system knowledge.

Contribute to process improvement

initiatives across departments to enhance quality and efficiency.

Support colleagues

during peak periods and ensure workload is managed effectively.

Uphold company values

and act as an ambassador for the Starglaze brand.

Skills and Requirements:

Essential:

Strong attention to detail and commitment to accuracy. Ability to read and interpret technical drawings. Excellent written and verbal communication skills. Strong organisational and time management skills. Positive attitude and ability to work collaboratively in a team environment. Proficiency with computers and data entry systems (Microsoft Office and internal CRMs).

Desirable:

Experience in a data processing, verifying, or technical administration role. Customer service experience within a manufacturing or production environment. Knowledge of window, door, or glazing products (advantageous but not essential). Experience in continuous improvement or quality checking processes.

Benefits:

Bonus scheme Employee discount Wellbeing programme On-site parking Opportunities for training and career development

Schedule:

Monday to Friday

Education:

A-Level or equivalent (preferred)

Experience:

Data processing / order verification: 1-2 years (preferred) Customer service: 2 years (preferred)
Job Type: Full-time

Pay: 25,100.00-25,500.00 per year

Benefits:

Free parking Health & wellbeing programme On-site parking
Work Location: In person