Job Description

Purpose of the job:

As Customer Servicers Advisor, you will be the first point of contact for our customers, responding to their enquiries in a friendly and helpful manner and aiming to deliver a right first-time service. You will promote and support customers to access our digital services.

Key accountabilities:

1. To respond to all Customer Hub enquiries and fully utilise our systems to record information, ensuring a 'right first time' service. Follow up on any commitments made to call back a customer to maintain high levels of customer satisfaction. Ensuring all customer information is kept up to date.

2. To setup new customer agreements and accounts, ensuring that the rent is correctly recorded. To provide accurate information and support to customers including payment advice, diagnosing repairs, and booking appointments, Choice Based Lettings support, whilst providing information and advice on all services.

3. To effectively deploy repairs colleagues to emergency and responsive works, meeting targets and our customer's needs.

4. To actively promote the uptake of digital services and support customers to make best use of their online account.

5. To raise repair orders and re-schedule appointments and support other teams across the business by recording call-back case notes and incidents.

6. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

7. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

8. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

9. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

Working hours will be spread over

3 to 4 days per week

, between

8:00am and 5:00pm

. We'll confirm your exact schedule in advance and aim to offer as much flexibility as possible.

There may be times when we ask you to work overtime to meet business needs. We appreciate flexibility and offer support in return.

Please note salary is pro-rata to working hours*

Are you our ideal candidate? For more details and how to apply visit our current vacancies page here:
https://www.southlakeshousing.co.uk/our-current-vacancies/

Applications for this role close by

9am on Tuesday 4th November 2025

. Take advantage of this opportunity and apply soon!

We take our data protection responsibilities seriously and would like to inform you that the personal data we collect on you is stored and deleted in line with the requirements of the GDPR 2018.

Job Type: Part-time

Pay: Up to 26,121.00 per year

Expected hours: No less than 17.5 per week

Benefits:

Bereavement leave Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay
Education:

GCSE or equivalent (required)
Work Location: Hybrid remote in Kendal LA9 4BD