Job Description

Customer Services Advisor

• Workington or Carlisle
• 36.25 hours per week
• 18 Month Fixed Term Contract
• 24,929 - 27,260 per annum (FTE based on 36.25 hours per week) + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week) based in Workington or Carlisle with a salary 24,929 - 27,260 per annum).
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
We are looking for candidates with skills and experience that includes:

• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts & taking payments.
• Giving advice on lettings and anti-social behaviour matters.
• Is Self motivated
• Adept at problem Solving
• Aware of the principles of customer care

CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers
If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click "Apply Now" to complete our online application.
Closing date for applications: Monday 13 October 2025
Interviews to be held in Workington or Carlisle on Wednesday 22 October 2025
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required