Job Description

Customer Services Advisor

• Carlisle, Newcastle or Workington
• 20 hours per week
• 24-month fixed term contract
• 13,754 - 15,040 per annum + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (20 hours per week) based in Workington, Carlisle or Newcastle with a salary of 13,754 - 15,040 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:

• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti-social behaviour matters.

We are looking for someone who is self-motivated; is a problem-solver; has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team.
If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click "Apply Now" to complete our online application.
Closing date for applications: Monday 13th October 2025.
Interviews to be held in either Carlisle, Newcastle, Workington on either Tuesday 28th or Wednesday 29th October 2025.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required