Job Description

We are seeking a permanent, full time Customer Services Adviser to join our Customer Services Team in our Elgin Agency where you will play a key role in delivering the best possible customer service to new and existing customers.

Main purpose:

Advising and servicing existing customers policies including renewals, claims and policy amendments

Selling NFU Mutual products to both new and existing customers

This is a truly varied role where you will be responding to customer enquiries both over the phone and face-to-face in the branch. You will also be responsible for prospecting new business leads, completing general administration tasks and get involved in our marketing. To support your development, you will be fully trained and licensed to ensure that all work meets the requirements of the FCA and NFU Mutual.

The person:

Ambition and drive to provide excellent customer service and meet sales targets.

With an upbeat outlook, you will be an excellent communicator who can build rapport with our customers. You will back this up with excellent written communication skills.

With great people skills, you will contribute to a dynamic, supportive and successful team.

Qualifications: 5 GCSE's including maths and English at Grade C or above (or equivalent)

If you believe you could contribute to our Business and would enjoy sharing our unique working environment, then we want you on our team. Please email your CV to: dave_jones@nfumutual.co.uk or call 01343 542 860 for more information.

Job Type: Full-time

Pay: 20,000.00-25,000.00 per year plus performance related bonus

Benefits:

Company events Company pension Free on-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.? We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.? As a mutual, supporting our customers and paying their claims comes first.? We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.?

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person