Job Description

Who we're looking for

We're looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.


A typical day for you would include providing stellar service through all channels. You'll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.


You'll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight's on you.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care

You can find a full description of our values here


Feel a connection? If this sounds like you, click on 'apply now'


Closing date for applications is 18 June

Who we are

Hello. We're RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.


We were formed in 2000, and over the years have gradually extended our reach. Today we're proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.


For the past twenty years, we've been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.


Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.