Job Description

Job Title: Customer Service Advisor
Location: Normanton
Hours of Work: Mon-Fri - 10 hour shifts roughly starting 0600-0800
Salary: Up to 30,000 - Negotiable depending on experience
Are you an experienced Customer Service Advisor looking for a challenging and rewarding career? Would you like join one of the fastest growing transport companies in the UK.
We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we're looking for a Customer Service Advisor based at our Wakefield depot to help us to develop our ambitious plans.
An understanding of the transport industry would be preferred but is not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
Duties & Responsibilities:

• Managing our customers daily volumes.
• Dealing internally with various staff to manage any issues or problems.
• Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.

On Offer In Return:

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for yourself, family and friends
• Weekly Lottery - every week one employee will win 1,000 Net
• You'll be working for one of the market leaders

Apply today or contact Hawk 3 Talent Solutions for more information.
Closing date is 3rd November 2025
Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client
To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Skills Required