Job Description

We are a market-leading commercial broker with 25 years of success in the industry, supplying vehicles to businesses across the UK. As our customer base continues to grow, we are excited to expand our customer service team.

We are looking for a confident and engaging individual who thrives in a telephone-based role and enjoys speaking with customers throughout the day. Strong communication skills are essential, as you will be the first point of contact for customers, providing support, answering queries, and ensuring a smooth and positive experience at every stage of their agreement.

A key part of this role involves identifying customer needs and recommending additional products that enhance and support their vehicle agreements. We are seeking someone who is enthusiastic, customer-focused, and motivated to maximise opportunities while delivering excellent service.

If you bring energy, professionalism, and a passion for helping customers, you will be a great fit for our growing team.

Key Responsibilities

oGeneral Customer Services, including some low-level complaint handling

oProcessing customer documentation / policies

oAnswering and directing general enquiry calls and e-mails.

oProcessing data and maintaining customer records onto our CRM system.

oSpeaking to our customers throughout their contract offering support and additional products

oProactively offer and sell ancillary products and services to customers

oOther office administrative duties / functions as required.

oProcess vehicle title transfers and assist with vehicle tax matters

oSet up and facilitate insurance sales

The ideal candidate will possess the following;

oExcellent Communication skills

oAbility to work on your own

oHonest, trustworthy and a team player

oHave an energetic and positive attitude towards work

oYou'll have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working

oOrganised with an eye for detail

oEnthusiasm to learn

oPunctual, with the attitude to go the extra mile if needed

What We Offer

oA competitive basic salary of 26,000 per annum

oThe opportunity to earn commission on ancillary product sales, plus performance-based bonuses

oClear career progression opportunities within the company

oComprehensive training on all operating systems

oFull training and ongoing support in compliance procedures, including FCA regulations

oFully funded team days and social evenings

oA friendly, supportive, and enjoyable working environment

o31 days' annual leave, inclusive of bank holidays

Job Type: Full-time Working Hours: Monday to Friday, 9:00am - 5:30pm Location: Office-based, Swansea

Job Type: Full-time

Pay: 26,000.00 per year

Work Location: In person