Job Description

Customer Services Advisor- Planner (16,016 per annum for 20 hours per week, 29,631 full-time equivalent, 12 month fixed-term)

Job Role

We're looking for someone with excellent customer service skills and the ability to listen, empathise and communicate clearly to join our friendly Customer Services Team.


You need to have good people skills and the ability to understand the needs of our tenants while at the same time having an appreciation of the demands on our engineers.


You will need to be confident using the latest technology. The work will require you to be flexible and have good organisational skills. You will also need to be able to deal with complaints, both over the phone and in writing.


The role will initially focus on Planning responsibilities such as diary management and compliance tasks with an exposure to Customer Service activities.


Please see the job description for more details. This can be found either attached to this ad or on our website.

About Us

At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.


Our

values

guide us to how we do this from

delivering on our promises

, working with

honesty, integrity

and

flexibility

, showing

compassion

and

self-awareness

, as well as a commitment to

learning

and equally important

working hard and having fun

.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location Details

The role will be based in our Sevenoaks Office with the option for hybrid working.

Application Information

We will only consider applications submitted with a full CV and completed application form.


Previous applicants need not apply.

Advert Closing Date: 8am Monday 1 December 2025

Interview Date: week commencing 8 December 2025