Job Description

Job Title: Customer Services Agent

Location:

Ross-on-Wye, Onsite

Type:

Full-time, Permanent

Hours:

Monday to Friday - 0800-1800 which will be covered by a rota of three shifts: 0800-1600, 0900 - 17:00 and 1000 - 1800. There will also be a possibility of Saturday working during peak promotional periods.

Holidays:

31 days Holiday (including public holidays)

Salary:

25,057.50 with a salary review after successful completion of the probation period plus quarterly bonus for meeting targets.

Benefits:

Pension, Private Health, Life Assurance, Length of Service Loyalty Bonus, Eye Tests, Company Events, Pool/Darts/Table Football Tournaments

Probation Period:

6 months

Let's hear from one of our New Business Sales Advisor's

"I joined the Dawleys Team in April 2023. In my first year I had the amazing opportunity of going to Germany twice for training and expanding my knowledge and skills within the role. Everyone I work with has been very welcoming and I feel like a valued member of the team. I hope to continue improving myself within the company" Courtney Hopkins

About us:

Dawleys are a successful outsourcing business providing e-commerce and call centre solutions for some of the UK's top businesses and charities.

This role is to provide excellent customer service and effective administration support, for an international workwear manufacturer handling UK enquiries via phone and email.

We are looking for enthusiastic, outgoing and confident people to join our new customers services team. Full training will be provided.

Duties to include:

Responding to customer queries via phone and email Investigating queries, taking appropriate action, ensuring the customer is kept up to date and closing support tickets Updating a database of customer information Handling customer complaints Creatively advise customers on products and locations for personalisation, colour, design and logo placement to create a 'wow' effect Processing orders and submitting payment requests Flagging of queries by type for analysis Escalating queries where necessary Verify and gather information

What you'll need to succeed:

A confident telephone manner with excellent interpersonal and active listening skills Experience of writing customer emails with good attention to detail and proven problem-solving skills Experience of using IT systems and accurate keyboard skills Able to demonstrate you can learn procedures and product information Ability to work alone and as part of a team Good organisational skills

Alignment with Dawleys Core Values:

We are Team Dawleys:

Embrace and contribute to our culture of teamwork.

We love our customers:

Act as a proud ambassador for our client's brands and strive to exceed customer expectations.

We are pro-active:

Take initiative in problem-solving and anticipate client needs.

We never stop learning:

Show a commitment to personal and professional growth.

We are ready, willing, and able:

Display flexibility and readiness to tackle challenges.

We have fun:

Bring a sense of joy and positivity to your work.

Ready to Join Us?

If you are passionate about customer service, and thrive in a dynamic, supportive environment, we want to hear from you! Apply today to become a key player in our Customer Service Team at Dawleys.

Job Types: Full-time, Permanent

Pay: 25,057.50 per year

Additional pay:

Loyalty bonus
Benefits:

Casual dress Company events Company pension Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday Weekend availability
Work Location: In person